2025
Fash Focused
Fash Focused turned self-service size swaps and post-purchase offers into fewer tickets and bigger orders.
Wrong sizes and missed upsells
As a fashion brand, Fash Focused saw a steady stream of "can I change the size" and "can I update my address" emails, and the thank-you page, its highest-intent moment, was doing nothing at all.
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Let shoppers self-serve, then offer more
Storeloop let Fash Focused's customers swap sizes, change delivery and fix addresses themselves before dispatch, then added a one-click post-purchase upsell charged to the card they just used. Add-ons join the same order with no extra shipping.
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Fewer wrong-item emails, bigger orders
Self-service size swaps cut the "wrong item" emails that used to fill the inbox, while the post-purchase offer lifts average order value on customers Fash Focused had already won, all writing straight back to Shopify.
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