Frequently Asked Questions

Getting started

Do I need a developer or theme edits to install Storeloop?

No. Storeloop installs from the Shopify App Store in a click, with no code and no theme edits. You set your rules, preview it on your storefront, and go live.

How quickly can I go live?

Most stores are live the same day. After installing, you choose your edit window and which changes and offers to enable, preview it, and switch it on.

Order editing

What can my customers change themselves?

Shipping address, contact details, product quantities and variants (like size), delivery method, plus cancellations and receipts. You choose which of these are enabled, so customers only see what you allow.

How long can customers edit an order?

You set the window. Keep it open until the order is fulfilled, or lock it to a fixed number of minutes or hours after checkout, so nothing changes once it's on its way to the warehouse.

Will edits stay in sync with my 3PL, WMS and email tools?

Yes. Every change writes back to Shopify as a standard order update, so your fulfilment, warehouse and marketing tools pick it up automatically, with nothing extra to wire up.

Upsells and revenue

How are post-purchase upsells charged?

They're charged to the card the customer just used, in one click, with no second checkout. Add-ons join the original order, so there's no extra shipping to pack or pay for.

What's the difference between post-purchase and thank-you add-ons?

The post-purchase offer appears between checkout and the confirmation page. Thank-you add-ons are a softer, second offer on the confirmation page, catching anyone who skipped the first. You can run both.

Pricing and support

Is there a free plan?

Yes. You can start free with self-service edits and basic analytics, then upgrade to unlock upsells, repeat-purchase codes, full analytics and higher limits as you grow.

How do I get support?

Email us any time at info@storeloop.io and a real person will get back to you, usually within a day. Paid plans get priority support.