Indicoat
Drowning in order-change tickets
Indicoat's small support team was spending its days on "where is my order" and "can I change my address" emails. Every manual edit meant digging into Shopify, checking the fulfilment status and replying by hand, time that should have gone into growing the store.
Self-service edits, inside the window they set
With Storeloop, Indicoat gave customers a thank-you page and order-status page where they can change their own address, contact details, quantities and delivery method, or cancel, all inside a window Indicoat controls. Every change writes straight back to Shopify, so the 3PL and email tools stay in sync automatically.
A calmer inbox and faster fulfilment
Order-change requests now resolve themselves before dispatch. Support handles far fewer repetitive tickets, mistakes reach the warehouse less often, and the team finally has time for the work that actually moves the business.
